What to Do When Your Update Fails

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What to Do When Your Update Fails

Your operating systems will put out an update from time to time to keep everything up to date and safe, but what should you do when it fails? There are a few things you can do prior to your update that will decrease the risk of a failure.


Try these first!


Check Your Space

Nothing hurts worse than going through the entire process of getting a system patch than having it fail because you were out of space! Always check your available space if you’ve had your computer awhile or are often deleting items to make space.


Unplug the Extras

If you foresee any problems, or even if you don’t but still would like to increase your chances of a smooth update, unplug any extra hardware first. By this, we mean the external hardware attached to your computer.


Unplug any external hard drives, docks, or any other devices that aren’t needed for the basic functioning of your computer.


Third-Party Software and Drivers

Third party drivers and software should be up to date, so download the latest versions of everything that you use. If there is still a problem with an update after that, you may need to delete all of your third-party software and reinstall it afterward.


Download Previous Updates

If it’s been awhile since you’ve downloaded any patches, try downloading the older ones before going to the newest version. This may take a little longer, but it will make things run smoother.


If your computer needs to download and install 6 months worth of software patches and the big update, the chance of it failing after a few hours of trying is much greater. Help your computer out and give it information in smaller chunks.


It’s similar to the saying: “How do you eat an elephant? One bite at a time”. Give your computer a chance to digest and integrate smaller information instead of cramming it all in at once.


Restore and Repair System Files

Sometimes things can get a little messed up, and things just need to be refreshed. You can do this using iOS or Windows using products by using the following directions:


For Windows Users: Select the Start (windows logo) button, then in the search box on the taskbar, type command prompt. Choose Command Prompt from the list of results. In the window that pops up, type DISM.exe /Online /Cleanup-image /Restorehealth and press the Enter key.


For Mac Users: Open Disk Utility, which is in the utilities folder of your Applications folder and

select the startup disk from the list of volumes. Next, click the First Aid tab.

  • To check permissions, click Verify Disk Permissions.
  • To repair permissions, click Repair Disk Permissions.

For a factory reset, check out this video below:

Bigger Problems

If none of these quick fixes help, we suggest taking it into a professional to have a look. Sometimes the computer is too old and you’ll need to replace it, and other times it seems to work the first time we try it (don’t you hate it when it works in front of the professionals but not for you?) Often times an antivirus check can get rid of malware and allow for the update, but you won’t know until you come down and let us take a look!


Call Us!

Problems will eventually come up with any technology if given enough time. That is why we offer a free diagnostic and estimate when you head into the shop. Just give The Computer Guys of Orange County a call at 714-573-8900, and we can set up a time to fix your failed update today!



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